Service Desk Analyst

Location:
Biggin Hill
Function:
Business Support
Department:
IT
10 Dec 2021
About The Role

At Formula 1 our vision is to unleash the greatest racing spectacle on the planet.  Our key to success is an organisation that values passion, integrity and respect. To help deliver against this global vision we are seeking a Service Desk Analyst to join our IT Infrastructure department.

Based at our Media & Technology Centre in Biggin Hill, this role will report into the IT Systems Infrastructure Manager and act as first point of contact for IT department, to ensure all jobs logged to the correct team and deliver consistently a high level of customer service.

This is a varied and rewarding role where proactivity and initiative are always required.

You will be required to:

  • Answer incoming calls/emails to the service desk, logging all calls into Jira Service desk
  • Ensure logged jobs are reviewed, assigned and escalated to provide highest level service
  • Liaise with users, offering support over the phone with first level issues
  • Keep departmental documentation up to date, ensuring user assigned hardware is logged
  • Act as liaison between users and our mobile phone provider and assist with mobile issues
  • To own the procurement and initial set up of mobile devices, keeping accurate records of numbers, IMEI and stock control
  • Create new user accounts, in line with IT policy and SOX compliance, and keep information correct in line with user changes
  • Create orders within Procurement system as directed
  • To liaise with third party suppliers to procure hardware, software and maintenance
  • To produce and maintain documentation required for IT Infrastructure management
  • To own the new starter procedure and send out consistent communications to staff
  • Ensure licenses are maintained and renewed to support business continuity
  • Ensure compliance with SOX and GDPR regulations within IT Infrastructure

For the full job description, please refer to Additional Information.

About You

With a flexible and adaptive attitude, you will be organised, effective at managing your time and have excellent customer service and communication skills.

You will have:

  • A Level qualifications or equivalent
  • Experience working on a Service Desk or similar
  • Knowledge of Windows OS, MS Office Suite, PC hardware, change management and SOX
  • SDI Service Desk Analyst and ITIL foundation training would be advantageous

As a united team we achieve great things together.  Are you ready to unleash your potential at F1?