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Biggin Hill
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IT
Careers Site Advertising End Date
07 Jul 2022
About The Role
At Formula 1 our vision is to unleash the greatest racing spectacle on the planet. Our key to success is an organisation that values passion, integrity, and respect. 
 
To help deliver against this global vision we are seeking an IT Service Desk Analyst to act as the first point of contact for the IT department and to ensure an excellent level of customer service. Formula 1 is a fast-paced and dynamic environment, so the ideal applicant will be able to work flexibly and will be agile in their approach.
 
Main Duties and Responsibilities
  • Answer incoming calls/ emails to the service desk, logging all calls into Jira Service desk, and assigning to relevant team
  • Be aware of which location support analysts are working from– assign and reassign jobs as appropriate
  • Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolution
  • Liaise with users, offer support over the phone with first level issues, i.e. account lock outs, password changes, and basic IT requests
  • Keep departmental documentation up to date, ensuring all user assigned hardware correctly logged for reference
  • Support users with mobile telephones, acting as liaison between users and our mobile phone provider, and assist with mobile issues
  • Procurement and initial set up of mobile devices and keep records up to date of numbers, IMEI, and stock control 

About You
  • Ideally, you will have some experience working on a Service Desk or similar 
  • Excellent customer service and communication skills
  • Working knowledge of Windows OS/ MS Office Suits / PC Hardware Friendly and approachable manner
  • Good organizational and time management skills
  • Good verbal and written skills
  • We are also open to individuals at graduate level who have gained a good understanding of customer service and are keen to develop within a busy and dynamic IT team.

As a united team we achieve great things together. Are you ready to unleash and develop your potential at F1?

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